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Business Hours and Information

Open from 10:00 a.m. to 8:00 p.m.
(restaurant area varies according to stores.
Please confirm in each shop introduction page)

Address and Phone Number

ZIP 651-8511
8-1-8, Onoedori, Chuo-ku, Kobe, Hyogo, JAPAN
TEL: 078-221-4181 (main)


Foreign Customer's VIP Club > Vip card



B1 (Main Bldg.)
Information Service Counter and various departments

* Cannot be used simultaneously. * Certain items exempt from privileges.

Currency Exchange Machine

You can exchange following currencies into Japanese Yen.

  • ・U.S. Dollar
  • ・Euro
  • ・Chinese Yuan
  • ・South Korean Won
  • ・Great British Pound
  • ・Thai Baht
  • ・New Taiwan Dollar
  • ・Singapore Dollar
  • ・Australian Dollar
  • ・Indonesian Rupiah
  • ・Malaysian Ringgit
  • ・Hong Kong Dollar
  • ・Canadian Dollar
  • ・Philippine Peso

Wi-Fi Connecting Service

Wireless Internet service is available throughout Kobe Hankyu.
SSID: wifihhdept

  • * Registration of an e-mail address, etc. required.
  • * Daily usage time and number of connections per day are limited.
  • * Not available in all locations, such as on the rooftop, with limited connectivity in some places depending on the time and situation.

Ostomate-Friendly Restroom

8F (New Bldg.)
This restroom includes facilities for those with artificial stomata.

For Customers with Luggage

Using the escalator with luggage is dangerous. To prevent accidents, please use the elevator.