Foreign Customer Service

How to claim a consumption tax refund

We charge a Service Fee of 1.55% of the pre-tax price of the taxed item that you are making a claim for.
Thank you for your understanding.

Eligibility for claim application	①Non-resident foreign citizens with “Temporary Visitor,” “Diplomat,” or “Official” visa status who have been in Japan no longer than 6 months. (No proxy applications allowed) ②Non-resident Japanese citizens who can provide documentary proof of residing outside of Japan continuously for at least 2 years. (No proxy applications allowed)
Application period	On the day that the item is purchased (during business hours)
Applicable items * However, non-exported items are subject to taxation. (General items must be exported within 6 months of purchase, and consumable items within 30 days of purchase.)	General items	Consumable items
	Fashion accessories Watches ・Accessories Clothing Household items etc.	Foods Beverages (incl. alcoholic beverages) Cosmetics etc.
Applicable amount	Total 5,000 yen or more (excl. consumption tax)	5,000 to 500,000 yen, inclusive (excl. consumption tax)
Applicable amount	* Total of all purchases at a single store, on one day, by a single non-resident. * General items and consumable items may be combined, in which case they will all be treated as consumable items.
Refund method	Cash Credit Card (The card user must be verified as the authorized cardholder) VISA, Mastercard, American Express, Diners Club UnionPay WeChat Pay Alipay
Packaging	Not specified	Packaged as specified by the government. Do not open the packaging until you are out of Japan. If you consume the item inside Japan, you will be charged the consumption tax.
Documents to present	Receipts and purchase (Please bring the purchase packed as-is when applying for the tax-exemption procedure.) Passport of the person applying for refund (copies are not accepted;a relevant entry stamp must be presented) * Diplomats are required to present a "DS card" * Crew members are required to present a "Crew Member's Landing Permit" * Japanese citizens who have resided overseas for at least 2 years must submit a copy of their Supplementary Family Register or proof of residency. The credit card used to purchase the item (if applicable) * The names on the credit card and passport (English spelling) must be identical. * Corporate cards are not accepted
Where to apply	M3F TAX REFUND COUNTER