Services

Other

Currency Exchange Machine

B1 Foreign Customer Services Counter

Change US dollars, Euros,Great British pounds, Canadian dollars,Australian dollars, Chinese yuan, Korean won,Hong Kong dollars , New Taiwan dollars, Singapore dollars, Thai baht, Indonesian rupiah, Malaysian ringgit and Philippine peso into Japanese yen.

Hotel Delivery

B1 Service Counter

Guests at the following hotels with purchases of at least 10,000 yen (excl. tax) in goods from the Hankyu Umeda Main Store in a single day can have the purchased goods delivered to their hotel’s front desk.

  • Some items are not eligible for delivery services.
Hotels eligible for this service
  • HOTEL HANKYU INTERNATIONAL
  • HOTEL NEW HANKYU ANNEX
  • HOTEL NEW HANKYU OSAKA
  • Hotel New Otani Osaka
  • Hilton Osaka
  • IMPERIAL HOTEL OSAKA
  • INTERCONTINENTAL OSAKA
  • RIHGA ROYAL HOTEL
  • The Ritz-Carlton Osaka
  • The St. Regis Osaka
  • THE WESTIN OSAKA
Delivery request availability: 

Until 5:30 p.m. on day of purchase

Scheduled time of delivery: 

Between 6:30 p.m. and 8:00 p.m. on day of purchase

Overseas Shipping

*Starting from February 29,2024, we will no longer accept international shipping orders.

B1 Service Counter

This service is available only for products purchased at Hankyu Umeda Main Store.

  • Some items are not eligible for delivery services.

Lost & Found

B1 Service Counter

Contact the Lost & Found office for items that were forgotten in a store or items found in store.

Luggage Lockers

B1 Service Counter

  • Basic fee:200yen to 600yen for up to 5 hours (incl. tax);100 yen per hour after that (incl. tax)
  • Basic fee depends on the size of luggage lockers.
  • Available time: same day only (until closing time of B1 floor)

Chilled Lockers

B2

  • Fee: 200 yen per use (incl. tax);
    same-day use only
  • Available time: same day only (until closing time of B2 floor)

For Handicapped and Elderly Guests

  • Wheelchair Lending (Reservation required)

    1F Information Center

  • Barrier-Free Restroom

    3F / 4F / 5F / 6F / 7F / 8F / 9F / 10F / 11F / 12F / 13F

  • Ostomate-Friendly Restroom

    8F / 9F

  • Folding Bed

    8F / 9F

  • Priority Elevator

    JR-side elevator

    Hanshin-side elevator

For Customers with Children

  • Baby Stroller Lending

    1F Information Center

  • Nursing Room

    11F

    The facility includes a nursing room, diaper change bed, and hot/cold water for milk.

  • Children’s Restroom

    11F

Back to Top